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Privacy Policy
We
value your privacy. Innobaby LLC does not share any personal information with
any third parties without prior consent. All contact information, including
address, phone number and email addresses, are only used for completing your
online transactions at Innobaby.com, keeping you updated on your order
progress, and providing you news updates and promotional offers from
Innobaby.com.
Payments Accepted
We
accept Visa, MasterCard, Discover, and American Express.
Sales Tax
For
all orders shipped to an Illinois address, sales tax of 7.0% will be added.
Returns
We
will gladly accept returns or exchanges for unused merchandise in its
original packaging and in perfect condition within 30 days of purchase.
Please email us at questions@innobaby.com to obtain
a return authorization number. Please include in your email 1) your name, 2)
phone number, 3) order number, 4) item you wish to return, and 5) the reason
for returning.
If
you purchased your item directly from us at an event booth, please indicate
the receipt number on the email request. Your return item must include this
original receipt to obtain credit for your merchandise. All shipping
charges incurred during sale, return, and in exchange are paid by the
customer.
Once
you have received a Return Authorization Number from us, please return your
unused item in its original packaging, along with the sales receipt, if
required, to:
Innobaby, LLC
Attn: RAN (include your Return Authorization Number here)
28144 W Industrial Ave. Suite 116, Lake Barrington, Illinois 60010
We
recommend that you insure your product. We are not responsible for
merchandise that is lost or damaged during shipment. Once we receive the
merchandise, we will be happy to issue you credit for merchandise only.
If
you purchased your item from one of our retailers, it must be returned or
exchanged through the retailer by following their return / exchange
policy.
Product
Warranty
Innobaby strives to offer quality products we
manufacture. We stand behind our quality
and workmanship in producing our products.
In order to provide quality assurance against manufacture’s defects,
we provide a 1-year limited warranty to customers who purchased through our website
or from one of our authorized dealers.
For customers who purchased discontinued products, limited quantity
specials, and/or custom merchandise through deal sites or other merchandising
outlets, we provide a 30 day limited warranty from the date of purchase.
What
do we NOT cover under limited warranty? Damages caused by improper care, normal wear
and tear, discoloration due to usage, and accidents. This warranty does not cover shipping
related damages. If you believe the
product was damaged during transit, please contact the original seller directly
and follow their guidelines for return/exchange.
How do you qualify under our warranty program?
- Please
notify us at questions@innobaby.com
regarding the problem you are experiencing.
If possible, provide us with photos, detailed description regarding
the problem, receipts, and/or name of the reseller.
- We
kindly ask you to return defective items for further evaluation.
- All
defective items will be replaced at our discretion and will notify the
customer in timely manner.
Shipping
We
currently ship via USPS First Class, USPS Priority, FedEx Ground, and FedEx
Home Delivery services within U.S and via USPS First Class International and USPS Priority Mail International for shipments to Canada. Our rates are calculated by the recipient’s zip code and it
includes a nominal handling charge. To find a retailer near you, please check out our store locator page.
All
shipping charges incurred during sale, return, and in exchange is paid by the
customer.
Sale Item Policy
Items purchased on sale cannot be
returned or exchanged.
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